Merchant support
How can we help?
For Sale setup, rollout, billing, or rollback questions, email [email protected].
When you contact us
Include your myshopify.com domain and the Sale name. For rollout or rollback issues, tell us which status you see: pending, changed, reverted, skipped, failed, or drifted.
If prices need to return immediately, use Emergency Restore in the embedded app first. It uses the same verified Snapshot data and is safe to trigger more than once.
Email support